Most of the people who work with us are volunteers, drawing on their
skills to help others. People of all ages volunteer for Age Concern
because it's fun and rewarding. You
can see a list of our volunteers on our staff page.
Not only does Age Concern Trafford benefit from your
time and experience, but you benefit by learning new skills and meeting
new people.
For an application form and more details
please contact:
Age Concern Trafford
20a Station Road Urmston M41 9JN
Tel. 0161 746 9752 E-mail:
karen.duffy@ageconcerntrafford.org.uk
Good fun and great company
The rewards include:
- the fun and satisfaction of being part of a
team
- opportunities to meet people and make new
friends
- learning new skills
- putting something back and using your skills
You’d be surprised what you can do
- befriender
- insurance clerk
- shop assistant
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- advice worker
- driver
- handy person
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- day support helper
- peer interviewer
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All volunteers will need to:
- Make a regular commitment to the same time/s
each week
- Be available for between 1 to 4 hours each
time depending on the volunteer role you take
- Be involved with the promotion of Age Concern
Trafford and Age Concern Trafford Trading Limited services and
products
- Be willing to learn and develop your
knowledge and skills
All volunteers will be:
- Trained as appropriate to their role
- Supported by a manager
Opportunities for volunteers
The main areas in which volunteers can be involved
are:
- Advice & Information
- Practical help
- Befriending
- Charity Shops
- Day Support Services
- Insurance
- Peer Interviewing
Details about the tasks involved in some of these
roles are below:
Advice & Information Service
Tasks:
- To work as part of a small team to help
provide a friendly, efficient and effective advice and information
service to older people living in the Borough of Trafford.
- To answer inquiries in person or by telephone
from the information resources available.
- To give out free information leaflets and
factsheets as appropriate.
- To make a record of all inquiries and
responses in accordance with the established procedures.
- To operate the telephone system and to use
established procedures for dealing with callers, recording messages
and transferring calls.
- To keep up to date with information resources
and to keep up to date in the use of the resource packs.
Requirements:
You will need a friendly and approachable manner,
good interpersonal skills, a good telephone manner, an understanding of
the need for confidentiality and impartiality, and a willingness to
learn and develop your knowledge and skills.
Charity Shops
Tasks:
- To work as part of a team to help deliver a
polite, friendly and efficient service to customers.
- To help with the sorting and labelling of
clothes and other items in accordance with established procedures
- To help with the preparation of items for
resale, including steaming where necessary.
- To serve and assist in the shop with
customers.
- To help maintain a safe, clean and tidy
environment, including helping with the display arrangement of goods
in the shop.
- To help maintain efficient systems for the
smooth running of the shop, including recording information and the
operation of the till in accordance with established procedures.
- To help maintain a friendly and welcoming
environment and atmosphere for other workers and customers of the
shop.
- To be involved in promoting the work of Age
Concern Trafford.
- To carry out all work in accordance with the
current Health and Safety Regulations and under the direction of the
staff.
Day Support Centres
Tasks:
- To work as part of a team to create a
friendly, social and stimulating environment and atmosphere for
members.
- To help with the preparation of the room for
use by members.
- To provide practical and personal assistance
to members as needed.
- To assist in the planning and running of
activities.
- To be sensitive to the needs and wishes of
the members and to be aware of the need to encourage independence.
- To help with the preparation of the
refreshments and the serving of food and drinks in accordance with
established procedures.
- To help maintain a safe, clean and tidy
environment.
- To help maintain efficient systems for the
smooth and safe running of the centre, including the recording of
information in accordance with established procedures.
Insurance Sales
Tasks:
- To work as part of a trained team to help
promote and provide a friendly and efficient Insurance service to
older people in the Borough of Trafford
- To provide information on the range of
Insurance available, and including liaising with other workers as
appropriate to ensure an accurate and efficient service.
- To assist in the selling of Insurance cover
and other products to the public, when appropriately trained.
- To give out free information leaflets as
appropriate.
- To deal with all required paperwork and
receipt of monies in accordance with the established procedures.
- To operate the telephone system and to use
established procedures for dealing with callers, recording messages
and transferring calls.
- To keep up to date with current policies,
procedures and practices.
- To be prepared to undertake and maintain
training to FSA regulation standards and to accept supervision and
direction within those guidelines
- To help maintain a clean and tidy office and
efficient procedures
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